Privacy Policy

Last updated: November 28, 2022

Thank you for using Printna!  Before using or accessing our platform, please read this Privacy Policy carefully, it explains how we protect your data and respect your privacy.

  1. Yours and our responsibility

This policy applies to all registered Printna users and also visitors of our platform. When handling the data of end-customers of Printna users, we act as a “data processor” and Printna merchants are responsible for ensuring their data is protected and handled in accordance with all applicable laws.

Who does this policy apply to?

  • If you are a Printna customer or subscriber, or just visiting our website, this policy applies to you.
  • For your customers who are just making a purchase of your goods through Printna, but are not registered users, we act as the “data processor” for you, the merchant: this means we only process their data to help us provide our service to you, or in accordance with your instructions, or as required by law. You are responsible for making sure that their personal data is treated in accordance with applicable data protection laws. That includes informing them how service providers collect and use data on your behalf.

Our responsibilities

If you are a registered Printna customer or a visitor to our website we act as the  “data controller” of personal data. This means we determine how and why your data are processed.

Your responsibilities

  • Read this Privacy Policy
  • If you provide us with personal information about other people (i.e. if you are registering on behalf of someone else, or you are transmitting data from your customers), or if others give us your information, we will only use that information for the specific reason for which it was provided to us. By submitting the information, you confirm that you have the right to authorise us to process it on your behalf in accordance with this Privacy Policy.
  1. When does Printna collect your data?

Printna collects your data in all of our interactions from the moment you visit our website. Some data is collected automatically, and some data is only collected with your consent.

With your consent we collect your data when:

  • You register for an account
  • You upload content to Printna using our Product Designer tool
  • You integrate Printna through API’s (Ours, 3rd party storefronts, website builders, etc….)
  • You publish products to 3rd party sales channels
  • We email each other
  • You contact our support and/or success team (we may also collect call audio, which we will disclose on the call);
  • When you connect with us on social media
  • You request a demo of Printna
  • You participate in a user research study
  • You opt-in to marketing messages
  • Register for a promotion
  • Participate in our user referral program

Automatically we collect your data when:

  • You browse any part of our website
  • You use Printna to create products
  • You read our help section
  • You order products from Printna
  1. Categories of data collected

Printna collects different kinds of data and we process that data for different purposes.

  • Contact details and basic information
  • Your name, address, telephone number, email address…
  • Financial information
  • Your Paypal account email, credit/debit card details…
  • Data from your content and products
  • The products you have designed, the artwork you have uploaded…
  • Contractual Data
  • The sales you have made, your customers’ data, store name, order details…
  • Data that identifies you
  • Your IP address, login information, browser type and version, time zone setting, browser plug-in types, geolocation information about where you might be, operating system and version…
  • Data on how you use Printna
  • Your URL clickstreams (the path you take through our site), products/services viewed, page response times, download errors, how long you stay on our pages, what you do on those pages, how often, and other actions…
  • What about really sensitive data?
    We don’t collect any “sensitive data” about you (like racial or ethnic origin, political opinions, religious/philosophical beliefs, trade union membership, genetic data, biometric data, health data, data about your sexual life or orientation, and offences or alleged offences).
  • What about children’s data?
    Printna is a business-to-business service directed to and intended for use only by those who are 18 years of age or over. We do not target Printna at children, and we do not knowingly collect any personal data from any person under 16 years of age.
  1. How and why we use your data

Keeping Printna running

Managing your requests (like creating products, integrating sales channels, completing transactions and fulfilling orders), login and authentication, remembering your settings, processing payments, hosting and back-end infrastructure.

Legal basis for processing data: contract, legitimate interests

Improving Printna

Testing features, interacting with feedback platforms and questionnaires, managing landing pages, heat mapping our site, traffic optimization and data analysis and research, including profiling and the use of machine learning and other techniques over your data and in some cases using third parties to do this.

Legal basis for processing data: contract, legitimate interests

Customer support

Notifying you of any changes to our service, solving issues via live chat support, phone or email including any bug fixing.

Legal basis for for processing data: contract

Marketing purposes (with your consent)

Sending you emails and messages about new features, products and services, and content.

Legal basis for processing data: consent

  1. What these legal bases mean


You have given clear consent for us to process your information for a specific purpose.

You can withdraw your consent at any time by contacting us 


Processing your data is necessary for a contract you have with us, or because we have asked you to take specific steps before entering into that contract.

Legitimate interests:

Processing your data is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not outweighed by your rights and interests.

These legitimate interests are:

  • gaining insights from your behaviour on our website or in our app
  • delivering, developing and improving the Printna service
  • enabling us to enhance, customise or modify our services and communication
  • determining whether marketing campaigns are effective
  • enhancing data security

In each case, these legitimate interests are only valid if they are not outweighed by your rights and interests.

  1. Your privacy rights and choices

Your rights

You can exercise your rights at any time by sending us an email.

You have the right to access information we hold about you

This includes the right to ask us supplementary information about:

  • the categories of data we’re processing
  • the purposes of data processing
  • the categories of third parties to whom the data may be disclosed
  • how long the data will be stored (or the criteria used to determine that period)
  • your other rights regarding our use of your data

We will provide you with the information within one month of your request, unless doing so would adversely affect the rights and freedoms of other (e.g. another person’s confidentiality or intellectual property rights). We’ll tell you if we can’t meet your request for that reason.

You have a right to see what personal information has been shared with third parties.

You have the right to make us correct any inaccurate personal data about you

If after accessing your information, you believe that we have incorrect or inaccurate data, you can request us to change or correct it.

You can object to us using your data for profiling you or making automated decisions about you

We may use your data to determine whether we should let you know information that might be relevant to you (for example, tailoring emails to you based on your behaviour). Otherwise, the only circumstances in which we will do this is to provide the Printna service to you.

You have the right to port your data to another service

You have the right to be ‘forgotten’ by us

You can do this by asking us to delete any personal data we hold about you, if it is no longer necessary for us to hold the data for purposes of your use of Printna.

You have the right to lodge a complaint regarding our use of your data

Your choices

You can choose not to provide us with personal data

If you choose to do this, you can continue to use the website and browse its pages, but we will not be able to process transactions or fulfill orders without personal data.

You can turn off cookies in your browser by changing its settings

You can block cookies by activating a setting on your browser allowing you to refuse cookies. You can also delete cookies through your browser settings.

You can ask us not to use your data for marketing

We will inform you (before collecting your data) if we intend to use your data for marketing and if third parties are involved. You can opt out from marketing by emailing us.

  1. Third parties who process your data

To effectively run Printna we need to partner with various third parties. These include our print providers that work with us to offer and fulfill products and services and also tools like Google Apps. This section outlines who we work, for what purposes and where you can find more information about their privacy policies.

To deliver the best possible Printna experience we often have to partner with third parties to deliver services that we cannot. These include our print partners that we work with to offer products and fulfill orders, services that support our communications, both internal for our team and external when we communicate with you, tools that keep our web platform and API running, as well as services that allow us to study the use of our platform and learn how best to develop and design new features, messages and offers.

When we do this, sometimes it is necessary for us to share your data with them in order to get these services to work well. Your data is shared only when strictly necessary and according to the safeguards and good practices detailed in this Privacy Policy.

Here are the details of our main third-party service providers, the data being collected or shared and the reason sharing is necessary.


Microsoft Corporation Privacy policy

  • Contact details
  • Data that identifies you
  • contractual data
  • data on how you use Printna

Microsoft Azure is an ever-expanding set of cloud services that helps us build, manage, and deploy Printna.

Analytics and Marketing

Google Analytics Privacy policy

  • How you use Printna
  • Data that identifies you
  • Cookies

Google Analytics is a web analytics service: we use it to track your use of the service, and prepare reports on user activity.

Google Adwords Privacy policy

  • Data that identifies you
  • Cookies

Google Adwords is a marketing tool that allows us to reach potential users and grow the Printna audience.

Facebook Inc. Privacy policy

  • Data that identifies you
  • Cookies

Facebook business tools  offer a number of services including analytics and advertising that allow us to track your use of the service, prepare reports on user activity and grow Printna’s audience.

Google, Inc. Privacy policy

  • Contact details
  • How you use Printna
  • Data from your content and products
  • Contractual data
  • Data that identifies you
  • Cookies

We use Google Suite for business for customer communications, user interaction, User Research, and improving our platform and service.


PayMongo Privacy policy.

  • Contact details
  • Financial information
  • Cookies
  • Contractual data

This service processes payments for us.

Our Print Partners

Printna partners with a wide and constantly expanding network of print providers all over the world. These print providers offer various products and print on demand services to our users. Each of our print partners operates as a “data processor” when an order is submitted and they sign a Data Processing Agreement with Printna outlining how they handle and protect our users’ data.

This Data Processing Agreement outlines:

  • What personal data is being sent
  • How that data needs to be secured and kept confidential
  • The purposes for which that data will be processed
  • How long that data will be stored
  • How they respond when users exercise their rights to privacy
  • How they respond if a data breach occurs
  1. Cookies

We use cookies. Unless you adjust your browser settings to refuse cookies, we (and these third parties) will issue cookies when you interact with Printna. These may be ‘session’ cookies, meaning they delete themselves when you leave Printna, or ‘persistent’ cookies which do not delete themselves and help us recognise you when you return so we can provide a tailored service.

How can I block cookies?

You can block cookies by activating a setting on your browser allowing you to refuse the setting of cookies. You can also delete cookies through your browser settings. If you use your browser settings to disable, reject, or block cookies (including essential cookies), certain parts of our website will not function fully. In some cases, our website may not be accessible at all. Please note that where third parties use cookies we have no control over how those third parties use those cookies.

Which specific cookies do we use?

Google, Inc.

Google Analytics uses cookies allows us to see information on the activities of visitors to our website and users of our service, including page views, source and time spent on Printna. The information is depersonalized and is displayed as numbers, meaning it cannot be tracked back to individuals. This will help to protect your privacy.

To opt out of being tracked by Google Analytics across all websites click here.

Facebook, Inc.

Facebook uses cookies if visitors have a Facebook account, use the Facebook Products, including their website and apps, or visit other websites and apps that use the Facebook Products (including the Like button or other Facebook Technologies). Cookies enable Facebook to offer the Facebook Products to visitors and to understand the information they receive about visitors, including information about their use of other websites and apps, whether or not they are registered or logged in.

To opt out of being tracked by Facebook by following the instructions here.

  1. What if we change this Policy?

We reserve the right to make changes to this Privacy Policy at any time to reflect changes in the law, our data collection and use practices, the features of our Services, or advances in technology. Please check this page periodically for changes. If we make any material changes to this Privacy Policy, we will notify you via the email address provided for Registered Users and we will also post a notice on our home page and post the updated Privacy Policy here.

The date the Privacy Policy was last revised is identified at the top of the page. Please review the changes carefully. Your continued use of the Services following the posting of changes to this Privacy Policy will mean you consent to and accept those changes. If you do not consent to such changes, you should stop using our Services.

Contact us at any time if you have more questions about this privacy policy, your rights, or our privacy practices.